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For refundable fares, a processing fee by Easy Trips LLC Customer Service may be charged for all permitted cancellations. All of airline’s service fees and airline tickets are NON-REFUNDABLE. All cancellations should be done via phone only. Refund requests will be accepted only after following conditions have been met:
Easy Trips recommends that you purchase a travel protection plan to help protect you and your travel investment against the unexpected. Travel protection plans include coverage for Trip Cancellation, Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Trip Delay, Baggage Delay and more.
For more information on the recommended plans or to enroll, contact Travelex Insurance Services at 800-228-9792 and reference location number 30-0250.
Please Note: To be eligible for the waiver of pre-existing medical condition exclusion, the protection plan must be purchased with 21 days (Travel Select) or 30 days (Travel Max) from the time you make your initial trip deposit. However, the plan can be purchased any prior to departure.
For a summary of plan details on benefits, coverages, limitations and exclusions, please refer to the applicable Description of Coverage. Travel Insurance is underwritten by Transamerica Casualty Insurance Company, Columbus, Ohio; NAIC #10952. 1308294
For flight ticket refunds, it is difficult to provide exact date or time it may take for the refund process. All requests for refunds are processed in a sequence. Once a notification is sent to the customer service agent, an e-mail notification will be sent by us to confirm such request. However, this notification is just an acknowledgement of your request and does not automatically qualify you for a refund. Upon receiving the request, we work with the concerned airlines to arrive at a waived amount based on the rules of the airlines and then notify you the decision of the airlines. Please note that we depend on the airlines to receive refunds. After approval of refund by the airlines, it might take some additional time for the same to reflect in your credit card statement. Generally, a penalty is charged for refunds by all airlines. The entire process, from receipt of your refund request to reflection of the same in your credit card statement, might take 60-90 days. Apart from the refund penalties imposed by the airline, a fee for processing this refund will be charged by Easy Trips LLC. These fees will be assessed only if the airline has authorized the refund or a waiver has been received and when such refunds are permitted by rules of the airline. In case the airline does not process your refund, we will refund you the processing fees charged by us.
All airline tickets are completely non-refundable and non-transferable. In cases where the airline does allow cancellations, a credit may be valid towards ticket purchase in future with travel on flights of the same airline. Fare difference (if any) and the applicable penalty will be added in such cases. The time constraints and expiration date of such credit should be discussed before hand with the customer service agent. All such bookings that allow for cancellation must be cancelled prior to the scheduled departure time of the flight by calling our customer service representative. We do not guarantee any cancellation. At the time of booking cancellation, a cancellation fee of $50 per person per ticket is payable to us. This fee is retained by us. The credit available must be used within a certain time period and date or you will lose the credit amount. When making a new booking, you will have to pay the applicable fare difference, airline penalties and Travel including exchange fees. All such changes are governed by the rules and regulations of the airlines. No representations or guarantees on fees or changes are provided by Easy Trips LLC. Read our Refunds policy if you’re cancelling a booking or applying for refund. For changing the flight dates or routing, read more about our Change policy. For non-refundable fares, for any change in the itinerary after issuing of tickets (in case it is permitted by the airline), following change fees is applicable.
For itineraries where the airline permits changes, a change/exchange fee is charged by Easy Trips LLC, along with fare difference if any and airline penalties. The total cost of the exchanged ticket can be rightly ascertained by calling our customer centre. Our Ticket Exchange fees (not including airline penalty fees and fare difference)- For Domestic Travel where the Departure Date is more than 7 days away – up to $200, Domestic Travel where Departure Date is within 7 Days - $250, International Travel where Departure Date is more than 7 days away – up to $300, International Travel where Departure Date is within 7 days away $400. We make no additional representation for our exchange fees except the assistance of an agent in locating your new desired flights and making attempts to re-book new flights subject to availability and other factors.
Loved the convenience and the special attention served by the people of Easy Trips. Definitely recommend it!
Everything went smooth with Easy Trips. Had a great time in San Diego!! I will never use another online travel site.
The service was great. I was very comfortable and had a safe feeling throughout my entire trip. I wouldn't hesitate to book again.